15% OFF when buy 5 items & above **Promo Code: WELCOME** Shop Now!

FAQs

Once you are done adding items to your shopping cart and are ready to complete your transaction, go to the top right hand corner of the screen and click on the “Cart” button. You will then be transferred to the order summary page. Do check that the items in your order are correct and promo code has been applied (if applicable) before you click on the “Check out” button. At the checkout page, you can decide whether to create an account or check out as guest. Once you have decided on how to proceed, enter the name and address of the intended recipient of your shipment (delivery information), followed by your billing details. You are also required to state your contact number and email address. Your contact details will allow us to contact you with any urgent status updates regarding your order. After completing the shipping information, click on the “continue” button to bring you to the payment page. In the payment page, you will need to enter your payment details. Once you have entered your payment details, check your order for the final time on the right side of the payment page before proceeding to click on the “Place Order” button to complete your purchase. If your payment is successful, you will be shown the order confirmation page with your order number. You will also receive an order confirmation email. Should you encounter any difficulties during the checkout process, please feel free to contact our customer service and one of us will be glad to assist.

Please TEXT Your Order Details to +60126862504

You can make a purchase on our website either as a registered customer or as a guest. You do not necessarily have to make an account with us.

You may wish to check your spam/junk box as it may be filtered by your email provider. Otherwise, a spelling mistake in your email address could be the reason that you did not receive a confirmation email. Please contact us if you want to be sure that your order was successfully placed and is being processed.

Once you have successfully placed an order on our website, it will be processed immediately. We will ship out the order within 5-7 working days. You will receive a shipping confirmation by email. Please note that, if you place your order on a Friday afternoon, the package will be shipped out the following week.

You will get an automated message once your order has been shipped out. The delivery times take between 7-9 working days.

Since we process orders as quickly as possible, we unfortunately cannot amend any order details or the delivery address even if the order hasn’t been shipped yet.

We recommend that you register an account with us for better shopping experience in the future.

You will be able to track your order through our partner website. If you are not able to find the tracking number of your parcel, please contact our Customer Service Team and we will be happy to check upon the status of your delivery.

In the unlikely event you are unable to find your package although it has officially been delivered, please contact our Customer Service Team and we will start an investigation immediately for you.

PureFIIT™ Shopping aims to be as accurate as possible. However, we do not warrant that product descriptions, photographs, videos or other product related content on PureFIIT™ Shopping are wholly accurate, complete, reliable, current, or error-free.

We reserve the right to change the goods advertised or offered for sale through PureFIIT™ Shopping, the prices or specifications of any such goods and any promotional offers and any content available on PureFIIT™ Shopping at any time and from time to time without any notice or liability to you or any other person.

Due to hygiene and quality reasons, products purchased are NON-RETURNABLE NOR REFUNDABLE.

Please send us an email at hello@purefiit.com and we will forward your request to the relevant department for someone to contact you.

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Due to the high number of requests we receive, we are not able to reply to everyone within a short time frame. Please send us an email at hello@purefiit.com and we will forward your request to the relevant department for someone to contact you.